REFUND POLICY
Taylor Ray Design & Decor accepts returns and exchanges under all of the conditions outlined here.
Returns
Our return policy lasts 30 days. If 30 days have gone by since your date of purchase, unfortunately we can’t offer you a refund or exchange. These are manufacturers' terms and conditions.
To be eligible for a refund you must return the item to us. Unless your item is received damaged, or there was some error on our part, you will be responsible for initial return shipping costs. Your item must be unused and in the same condition that you received it. It must also be in the original packaging including all packing, parts and original carton and not assembled or modified in any way.
Return credits are issued once the item is received and inspected at our warehouse. If you decide to return an item and WE provide the return label, the return shipping costs will be deducted from your total refund amount. If you select to receive your refund via Store Credit or credit your method of payment and YOU provide a prepaid return label, you will receive a full refund from Taylor Ray Decor.
Because refunds will not be issued in full for items damaged during return shipping or returns that are never received, we recommend that you "insure" all return shipments and provide us with the shipment tracking number.
Some of our products are exempt from being returned. Specifically, non-stocked items that are produced per your specification or selection of specific materials, such as upholstery pattern and color, laminate finish or other. These products are manufactured to order and are not eligible for return.
DAMAGE POLICY
All items are shipped to you in the best possible packaging to ensure that you receive your purchase in perfect condition. Upon receipt, please inspect your package closely for visible damage during transit. Should you observe "significant" damage to the outer packaging, please reject the shipment and have the carrier return it. If there is minor damage to the packaging, please indicate as such when you sign for the shipment.
If you receive a damaged item, Taylor Ray Decor will assist you in receiving a replacement or refund as quickly as possible and at no cost to you. In the unlikely event that you find your product to be damaged upon opening it please notify us within 5 days by email at
products@taylorraydesign.comTo complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 business days.
There is often some processing time by your credit card company or bank before a refund is posted.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
products@taylorraydesign.com and send your return package to: Taylor Ray Design, 8686 Brookpark Road, Cleveland, Ohio, US, 44129.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
Shipping
To return your product, you should mail your product to: Taylor Ray Design, 8686 Brookpark Road, Cleveland, Ohio, US, 44129.
You should consider forwarding a tracking number to us from your shipping service or purchasing shipment insurance. We don’t guarantee that we will receive your returned item but tracking info will insure that we can locate it.
